National Shipping
Tooling and Building Products Returns
Please contact us via email at sales@oclkingswinford.co.uk before returning your products. If we receive a return item without previous notice this can delay your return being processed.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Sealey Tools need to be returned to Sealey and are subject to a 20% or £20 handling charge. (Whichever is greater)
SIP Tools need to be returned to SIP and are subject to a 15% handling charge.
All other tools can be returned to OCL and are subject to a £7 handling charge.
Building materials delivered locally or nationally wishing to be returned will be subject to a 15% restocking charge. All materials are to be returned by the customer at their own cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Several types of goods are exempt from being returned: Items with obvious signs of use; Any item not in its original condition; Any item damaged or missing parts for reasons not due to our error; Any item that is returned more than 30 days after delivery
Please Note: As is the industry norm for natural stone and concrete/clay paving and walling products please allow 10% extra when ordering for cuts, wastage, and breakages. Many of our paving and building products travel hundreds to thousands of miles from origin to your doorway, consequently it is possible that in transport chips, scuffs or cracks can occur. Of course, this is not ideal (and it must be noted that it is very infrequent) but it is the reality of the industry. As per the industry norm the first 5% of damages are not covered for refund or replacement. Anything thereafter we will do our upmost to resolve.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please note, in the event of a cancellation, items that have already been despatched will be liable for the delivery charge and any incurred return costs. These costs will be deducted from the refund.
Faulty Goods
If you believe your item to be faulty please email us with all information and pictures where possible at sales@oclkingswinford.co.uk. For power tool/hand tool products we will contact the manufacturer of the item to organise a repair or replacement item. Any faulty goods will need to be inspected by the manufacturer and confirmed as a manufacturer fault before any repairs, replacements or credits can be issued.
Please note: we may provide details to ship direct to the manufacturer if this is what the manfacturer has requested.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at sales@oclkingswinford.co.uk
Returns Shipping
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.